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Customer Service

Our goal is to provide you with absolute satisfaction.

Our Definition of Absolute Satisfaction


How to Get in Touch

By telephone:

If you have any questions, problems or suggestions, if you want to receive a catalog, or prefer to place an order with an actual human being, call us toll-free at 888-647-2555 from the United States. From Perth, London, Budapest, or any other international location, please call 1+ 513 -985 -3400.

We are by the phones here in Blue Ash Monday through Friday 7:30 am to 10 pm, Saturday 8 am to 9 pm, and Sunday 9 am to 6 pm (EST). We are only closed on Christmas Day, but of course we are open for business on our website.

You can also fax us anytime, from any place, at 513-297-0514. Faxed orders should include contact information, the items you wish to purchase with size and color, and a credit card number (with expiration date) for payment.

By email:

You can reach us 24 hours a day, seven days a week, via the Contact Us page should you have any questions or problems. If you have a question about an order you have placed, please include the order number. We’ll contact you back very quickly.

By live chat:

You can reach us via live chat Monday through Friday 7:30 am to 10 pm, Saturday 8 am to 9 pm, and Sunday 9 am to 6 pm (EST). Just click on the “Live Help” link on the left of any page on our web site.

By regular mail:

Download a printable order form here.

Write to:


  • The J. Peterman Company
  • P.O. BOX 842445
  • Boston, MA 02284-2445

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Sizing Information

How to get a really good fit:

Measure yourself with a tape measure using the instructions below. (Or have a friend do it. Serve sangria, as a bribe.) Jot down your measurements and compare them with the body measurement sizing charts found below and on each product page.


  • HAT: Measure circumference of your head where hat would naturally rest (normally above the brow).

  • WAIST: Measure around your natural waist or, if you prefer, a little lower, where you may actually wear your pants.

  • NECK: Measure neck. (Add a little for Adam's apple.)

  • SEAT/HIP: Standing, with feet together, measure around the fullest part of the hips. Don't cheat.

  • CHEST/BUST: Measure around fullest part, but with tape under your arms. You'll need a friend to do this for you. (More sangria.)

  • INSEAM: Use a well-fitting similarly styled pair of pants. Lay them flat, with seam on seam. Measure from crotch to bottom of hem.

  • ARM/SLEEVE LENGTH: Arm must be bent to do this correctly. Then, measure from center of back of neck, over the shoulder, down the arm, past the elbow (bent) all the way to wrist. (Friend needed for this too.)

  • "FOR MEN AND WOMEN": What does that mean? Men's sizes, in fact. On women, these items will be attractively oversized; sleeve length will be long.

Click the sizing charts to enlarge in a seperate window.


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Shipping and Handling


Standard (4-9 Days Ground Shipping via Fedex)

Merchandise Total Add: (each shipping address)
$1.00 to $25.00 $4.60
$25.01 to $50.00 $6.20
$50.01 to $75.00 $8.10
$75.01 to $100.00 $8.80
$100.01 to $150.00 $10.90
$150.01 to $200.00 $11.60
$200.01 to $300.00 $13.00
$300.01 to $400.00 $13.70
$400.01 or More $14.00

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Priority (2-5 Days Ground Shipping via Fedex)

Merchandise Total Add: (each shipping address)
$1.00 to $25.00 $6.55
$25.01 to $50.00 $8.75
$50.01 to $75.00 $11.50
$75.01 to $100.00 $12.50
$100.01 to $150.00 $15.50
$150.01 to $200.00 $16.50
$200.01 to $300.00 $18.50
$300.01 to $400.00 $19.50
$400.01 or More $19.95

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International Shipping Rates (Shipped via FedEx)


Canada (CAN)

Merchandise Total Add: (each shipping address)
$1.00 to $25.00 $11.45
$25.01 to $50.00 $12.45
$50.01 to $75.00 $14.95
$75.01 to $100.00 $16.95
$100.01 to $150.00 $18.95
$150.01 to $200.00 $21.95
$200.01 to $300.00 $23.95
$300.01 to $400.00 $26.95
$400.01 or More $29.95

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Other Countries (INT)

Merchandise Total Add: (each shipping address)
$1.00 to $25.00 $29.95
$25.01 to $50.00 $29.95
$50.01 to $75.00 $35.95
$75.01 to $100.00 $49.95
$100.01 to $150.00 $59.95
$150.01 to $200.00 $69.95
$200.01 to $300.00 $79.95
$300.01 to $400.00 $89.95
$400.01 or More $99.95

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Note: There may be duties and taxes imposed on your order that aren't reflected in our shipping rates. You are responsible for those charges upon delivery. Check with your local Customs Office for more information.


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2nd Day Delivery (2 Business days)

For maximum speed at minimum cost, add $12.00 to your regular shipping and handing. No P.O. Boxes.

Next-Day Delivery (Overnight)

Add $25.00 to your regular shipping and handling. No P.O. Boxes.

Next-Day Saturday Delivery (Overnight)

Add $35.00 for your regular shipping and handling. No P.O. Boxes.

Note: Saturday delivery is only available between Thursday at 3 pm through Friday at 1 pm eastern.

Expedited orders with all items in stock placed before 1pm Eastern Standard Time. Expedited orders that are placed after 1 pm Eastern Standard Time Monday through Friday, on weekends or holidays will be shipped the next business day. If your order contains one or more backordered items, items available will ship immediately and the remainder of your items will ship together when they have all become available. If this isn't convenient for you, please call us at 888 -647 -2555.

Other:

Furniture Item Shipping

Furniture item shipping will be calculated in the shopping cart.

International Orders Only

Your country may impose additional taxes or duties based upon the retail value of your order. You or the intended recipient are responsible for these charges, and we cannot offer a refund if the shipment is refused.


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Price Adjustments

We will provide you a one-time price adjustment in the form of an in-store credit equal to the difference between the full-price merchandise purchase you made and the sale price of that item when the sale price of that item was made available within seven days of your original purchase. Unused or expired store credits are not refundable for cash. Items not purchased at full price are ineligible for in-store credit price adjustments.

All in-store credits of any kind are good for one year from date of issue.


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Returns and Exchanges

Should there be any problems with your order or damage to your package please call us toll-free at 888-647-2555, or you can email us via the Contact Us page.

To Return Merchandise

Please complete the form on the back of the packing slip and send it along with your return. Please fill in the return reason—it helps us to know why you weren’t happy. Carefully pack your return merchandise and secure it with strong tape.

You may use our convenient, prepaid Merchandise Return Label and $8.95 will be deducted from your refund when we process it (except for returns of damaged/incorrect items). Or you can use the carrier of your choice to ship your return to us at your own expense. If you do not use our Merchandise Return Label, we encourage you to insure the package (remember to keep the tracking number). It usually takes about two weeks for your return/exchange item(s) to be received and processed by our customer care team.

We cheerfully accept all returns and exchanges of unworn,unwashed, unused, and undamaged merchandise in the original condition that was purchased at full or sale prices in our catalogs or on our website (excluding purchases in the Last Chance Dept. of our website) for a refund of the merchandise price you paid (less applicable shipping charges) within 60 days from shipped date.

We do not accept any returns for items that we sell in the Last Chance Dept. of our website (because these are very limited quantities of items). However, we will exchange these items for a different size of that item if it is available, as provided below.

To Exchange Merchandise

We cheerfully accept all returns and exchanges of unworn, unwashed, unused, and undamaged merchandise in the original condition that was purchased at full or sale prices in our catalogs or on our website (excluding purchases in the Last Chance Dept. of our website) for a refund of the merchandise price you paid (less applicable shipping charges) within 60 days from shipped date.

Please follow the same policies and packaging processes explained above for a return. Please make sure you fill out the back of your packing list to explain the type of exchange you would like to make. We offer two options for exchanges:

To Exchange Same Item for Different Size or Color (Or to Exchange Damaged/Incorrect Item)

Domestic Orders: Shipping is on us. If you use our convenient, prepaid Merchandise Return Label, you will not be charged the shipping cost to return these items to us. We will also cover the regular shipping cost to get that exchanged item back to you.

International Orders: Shipping is on you unless we shipped you the wrong item. When exchanging an item or items, you will not be able to use the Merchandise Return Label if you are outside the U.S. There will also be international shipping charges on the item we send to you after an exchange.

To Exchange Item for Different Item (Except as Provided Above)

Shipping is on you. If you use our convenient, prepaid Merchandise Return Label to return the item to us, $8.95 will be charged to you (or deducted from any applicable refund) when we process your exchange order. In addition, you will also be charged the applicable shipping cost again when we ship you that different item. Any additional payment that may be required will be charged to the credit card used for the initial purchase, unless another payment method is provided. Any credit that may be required will be provided in the same manner that the original payment was made.


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Alterations

Men’s pants can be either hemmed or cuffed for $2 per pair. The maximum length for hemming is 37". The maximum length for cuffing is 34". Select women's pants can be hemmed from 25" to 30" for an additional $2 per pair. All pants are hemmed or cuffed to order so please allow an additional 2-3 business days for items with alterations.


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Forms of Payment

We accept Personal Check, Visa, MasterCard, American Express, Discover, and coming soon - PayPal.


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Gift Certificates

Gift Certificates can be purchased here or by phone (toll free 888-647-2555). Gift Certificates are fully transferable, can be given as gifts, and are valid for one year from date of issuance.


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Gift Packaging

The J. Peterman gift packaging includes our gift box, elasticized grosgrain ribbon, a rubber seal with our logo, and a blank gift card for your personalized gift message. We have small boxes (14" x 11"), medium boxes (22" x 11") and large boxes (24" x 14"). Each gift-packaged item is $6. You may also buy individual gift packaging for $6 per box set (includes ribbon, seal and blank card). We would also be happy to include a handwritten message in the gift card for you. Simply relay the message to your customer service representative and we’ll take care of the rest.


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Order Confirmations

One of the primary benefits of providing your email address is so that we can send you an order confirmation email shortly after you place your order. If there are any backordered items, the order confirmation will provide additional information as to when you can expect to receive your items. Once your order is shipped, we'll send you a shipping confirmation email containing a tracking number so that you can track the progress and estimated delivery date of your order.


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Track a Package

Once your order is shipped, we will email you a shipping confirmation which will contain the tracking number for your package. You may track your package at the appropriate shipping website (Fedex or USPS). Or you also can find your tracking number by logging in with your username and password to your J. Peterman account here. Should you have any trouble whatsoever, do not hesitate to ask for help either via live chat (on the lefter of this page), or call us at 888-647-2555.


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Premium Account

For an annual cost of $89, you will enjoy the following benefits:

  • Free ground shipping for all apparel and accessories
  • 7% discount on all purchases
  • A dedicated 800 number for premium members only
  • An early preview of new items

Click here to more information or to open a J. Peterman Premium Account today.

Click here for the full details on the Premium Account.


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Product and Pricing

Although we have made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon your computor monitor (screen) and we cannot guarantee that your screen will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change.

We are not responsible for typographical errors or omissions on any of our websites, emails, catalogs or other printed material regarding price or any other matter, and reserve the right to sell an item at its intended price. We reserve the right to end any offer earlier than the stated or intended expiration date.


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Our Definition of Absolute Satisfaction

Our Merchants really do travel the world to gather inspiration for our stuff, whether it be apparel, accessories, luggage or one-of-a-kind items. We then use these inspirations to make high quality, distinctive products to offer. We chronicle our travels in our Travel Field Reports for customers who like to see actual itineraries (and stories) to help plan their own vacations. We host an engaging, daily interactive community that discusses all things interesting about this world around us. We call this community of curious travelers Peterman’s Eye. We’ve saved a seat for you. Why don’t you join in?

Our Customer Service takes over from there. We can help you find what you want and help you order it however you like. You can call toll-free at 888-647-2555, chat live with us, mail us your order, or you can simply explore our site and order online. We spend a lot of time explaining and illustrating our products in our catalogs and online. Please review our Sizing Information charts; they are useful to find a good fit. We offer many forms of payment: Personal Check, Visa, MasterCard, American Express, Discover, and coming soon - PayPal. We also offer Gift Certificates.

Our Inventory Team will ship your merchandise however you select. Whether it is a domestic or international destination; to one or multiple destinations; overnight, regular, Post Office or FedEx, just let us know (click here for our shipping policies). We also offer high-quality gift wrapping and personalized notes (click here for details). We also offer alterations (click here for details).

Our Customer Service will process exchanges and returns as accurately and quickly as we can to ensure a good experience. Please click here to review our Returns and Exchange policy. Please click here to review our Price Adjustments policy. If you ever want to contact us after hours for any reason, please click here for email. We will respond to you quickly.

Finally, we encourage you to open a J. Peterman Premium Account Membership for additional savings and benefits. For an annual cost of $89, you will enjoy the following benefits:

  1. Free ground shipping for all apparel and accessories
  2. 7% discount on all purchases
  3. A dedicated 800 number for premium members only
  4. An early preview of new items

We believe each of our efforts described above, along with the cumulative effect of all these efforts working together, provide our customers with a great Customer Service experience, or as we like to say, absolute satisfaction. Welcome to J. Peterman.


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