Three ways to get in touch.
By telephone:
If you have any questions, problems or suggestions, if you want to receive a catalog, or prefer to place an order with an actual human being, call us toll-free at 888-647-2555 from the U.S. and Canada; from Perth, London, Budapest, etc., the number is 859-254-0779.
We are by the phones here in Lexington Monday thru Friday 7:30 am to 9:00 pm, Saturday and Sunday 9:00 am to 9:00 pm eastern time, weekdays and weekends.
You can also fax us anytime, from any place, at 859-254-0869. Faxed orders should include contact information and credit card number.
By email:
You can reach us via the contact us page to report any problems you're having with our Web site, or if you have a question about an order you have placed; please include the order number. We want to know about these things.
By regular mail:
Write to:
The J. Peterman Company
1001 Primrose Court
Lexington, KY 40511
Shipping & Handling:
Best Service (Regular shipping, either UPS Ground or USPS Priority)
| Merchandise Total: | Add: (each shipping address) |
| $1.00 to $25.00 | $5.95 |
| $25.01 to $50.00 | $7.95 |
| $50.01 to $75.00 | $10.95 |
| $75.01 to $100.00 | $11.95 |
| $100.01 to $150.00 | $14.45 |
| $150.01 to $200.00 | $15.50 |
| $200.01 to $300.00 | $17.50 |
| $300.01 to $400.00 | $17.95 |
| $400.01 or more | $18.95 |
International Shipping Rates
| Canada CAN) | Other Countries (INT) | ||
| Merch total | Shipping | Merch total | Shipping |
| $1.00 to $25.00 | $11.45 | ||
| $25.01 to $50.00 | $12.45 | $1.00 to $50.00 | $15.95 |
| $50.01 to $75.00 | $14.95 | $50.01 to $75.00 | $22.95 |
| $75.01 to $100.00 | $16.95 | $75.01 to $100.00 | $32.95 |
| $100.01 to $150.00 | $18.95 | $100.01 to $150.00 | $36.95 |
| $150.01 to $200.00 | $21.95 | $150.01 to $200.00 | $46.95 |
| $200.01 to $300.00 | $23.95 | $200.01 to $300.00 | $56.95 |
| $300.01 to $400.00 | $26.95 | $300.01 to $400.00 | $66.95 |
| $400.01 or more | $29.95 | $400.01 or more | $76.95 |
Note: There may be duties and taxes imposed on your order that aren't reflected in our shipping rates. You are responsible for those charges upon delivery. Check with your local Customs Office for more information.
Rush Delivery (2 business days):
For max. speed at min. cost, add $11.00 to your regular shipping and handing. No P.O. Boxes.
Next-Day Delivery (overnight):
Add $25.00 to your regular shipping and handling. No P.O. Boxes.
Next-Day Saturday Delivery (overnight):
Add $35.00 fo your regular shipping and handling. No P.O. Boxes.
Note: Saturday delivery is only available between Thursday at 3 pm thru Friday at 1 pm eastern.
- Expidited orders with all items in stock placed before 1pm eastern.
- Expidited orders that are placed after 1 pm eastern Monday thru Friday, on weekends or holidays will be shipped the next business day.
- If your order contains one or more backordered items, items available will ship immediately and the remainder of your items will ship together when they have all become available. If this isn't convenient for you, please call us at 888-647-2555
Other:
Furniture item shipping
Furniture item shipping will be calculated in the shopping cart.
International orders only
Your country may impose additional taxes or duties based upon the retail value of your order. You or the intended recipient are responsible for these charges, and we can not offer a refund if the shipment is refused.
